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C. Michael Ferraro
Sharon A. Ferraro
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40 Hours: Invest In Yourself (DVD)
DiSC/Personal Development
Regular
$595.00
Online
$595.00
A Clear Picture: Harassment In The Public Sector (DVD)
Harassment
Regular
$595.00
Online
$595.00
Avoiding Litigation Landmines (DVD)
Legal
Regular
$595.00
Online
$595.00
But I Dont Have Customers! (DVD)
Customer Service
Regular
$595.00
Online
$595.00
Care and Candor: Making Performance Appraisals Work (DVD)
Performance
Regular
$595.00
Online
$595.00
Care and Control: A Better Approach to Terminations (LDVD)
Coaching/Discipline
Regular
$395.00
Online
$395.00
Communication Breakdown (DVD)
Communications
Regular
$595.00
Online
$595.00
Communication Cornerstones: Building Trust -- Trainers Toolkit (DVD)
Communications
Regular
$595.00
Online
$595.00
Communication Nightmares: Solutions to Your Communication Problems (DVD)
Communications
Regular
$595.00
Online
$595.00
Constructive Communications: How to Give It and How to Take It (LDVD)
Communications
Regular
$395.00
Online
$395.00
Coping With Difficult People-Parts One and Two (LDVD)
Conflict Resolution
Regular
$395.00
Online
$395.00
Customer Service: Difficult Customer ALERT -- Trainer's Toolkit (DVD)
Customer Service
Regular
$395.00
Online
$395.00
Customer Service: The Royal Treatment -- Trainer's Toolkit (DVD)
Customer Service
Regular
$395.00
Online
$395.00
Customer Service: Who Cares? (DVD)
Customer Service
Regular
$595.00
Online
$595.00
Dealing with Diversity (LDVD)
Diversity
Regular
$595.00
Online
$595.00
Diversity: Food for Thought (DVD)
Diversity
Regular
$595.00
Online
$595.00
Diversity: The Real Scene (DVD)
Diversity
Regular
$595.00
Online
$595.00
Drop by Drop (DVD)
Harassment
Regular
$595.00
Online
$595.00
Ethics: The L.O.G.I.C. of Right (DVD)
Attitudes/Ethics
Regular
$595.00
Online
$595.00
Finding the Up in Upheaval (DVD)
Change
Regular
$595.00
Online
$595.00
Harassment for Managers: A New Look (DVD)
Harassment
Regular
$595.00
Online
$595.00
Harassment Is-Govt., Hospitality, Retail, Industrial, Office Versions (DVD)
Harassment
Regular
$595.00
Online
$595.00
Improving Performance Through Empowerment (DVD)
Coaching/Discipline
Regular
$395.00
Online
$395.00
Interviewing: Getting Beyond The Image (DVD)
Interviewing
Regular
$395.00
Online
$395.00
Just Incredible: 2nd Edition (LDVD)
Customer Service
Regular
$395.00
Online
$395.00
Leadership: Reach for the Stars (DVD)
Leadership
Regular
$395.00
Online
$395.00
LEAKPROOF: 8 Privacy Principles (DVD)
Legal
Regular
$595.00
Online
$595.00
Legal and Effective Performance Appraisals (DVD)
Performance
Regular
$595.00
Online
$595.00
Lets Face It: Harassment Training for Supervisors (DVD)
Harassment
Regular
$595.00
Online
$595.00
Looking Forward: Your Performance Appraisal (DVD)
Performance
Regular
$595.00
Online
$595.00
Love Em or Lose Em: Employee Retention (DVD)
Performance
Regular
$595.00
Online
$595.00
Managing from the Heart (LDVD)
Management
Regular
$395.00
Online
$395.00
Managing People Through Change (DVD)
Change
Regular
$595.00
Online
$595.00
Motivation: Igniting Exceptional Performance (LDVD)
Attitudes/Ethics
Regular
$395.00
Online
$395.00
No Privacy: Legal Issues in E-Mail (DVD)
Legal
Regular
$395.00
Online
$395.00
Not Just Another Meeting (DVD)
Performance
Regular
$595.00
Online
$595.00
Quality Service in the Public Sector (DVD)
Customer Service
Regular
$395.00
Online
$395.00
Quality Supervision for Industry (LDVD)
Management
Regular
$395.00
Online
$395.00
Quality: You Don't Have to be Sick to get Better. Richard Chang (DVD)
Change
Regular
$395.00
Online
$395.00
Secret: Customer Service Uncovered, The (DVD)
Customer Service
Regular
$595.00
Online
$595.00
Sexual Harassment: A Manager's Guide (CA version included) -- Trainer's Toolkit (DVD)
Harassment
Regular
$595.00
Online
$595.00
Sexual Harassment: New Perspectives (DVD)
Harassment
Regular
$595.00
Online
$595.00
Supervisor on the Scene: Coaching for Performance (DVD)
Management
Regular
$495.00
Online
$495.00
Supervisor on the Scene: Communication (DVD)
Management
Regular
$495.00
Online
$495.00
Supervisor on the Scene: Conflict Resolution (DVD)
Management
Regular
$495.00
Online
$495.00
Supervisor on the Scene: Decision Making (DVD)
Management
Regular
$495.00
Online
$495.00
Supervisor on the Scene: Meeting Effectiveness (DVD)
Management
Regular
$495.00
Online
$495.00
Supervisor on the Scene: Training Job Skills (DVD)
Management
Regular
$495.00
Online
$495.00
Team Nightmares: Solutions to Your Top Team Problems-Volumes I & ll (DVD)
Teamwork
Regular
$395.00
Online
$395.00
Team Player: Together Everyone Accomplishes More! (DVD)
Teamwork
Regular
$395.00
Online
$395.00
Telephone Courtesy Pays Off II (LDVD)
Customer Service
Regular
$595.00
Online
$595.00
Telephone Courtesy: The Royal Connection -- Trainers Toolkit (DVD)
Customer Service
Regular
$395.00
Online
$395.00
The Diversity Advantage: Food for Thought (DVD)
Diversity
Regular
$595.00
Online
$595.00
The Straight Scoop on E-Mail (LDVD)
Legal
Regular
$395.00
Online
$395.00
Time Management: A Productivity Plan (DVD)
Time Management
Regular
$595.00
Online
$595.00
Time Trap ll (LDVD)
Time Management
Regular
$595.00
Online
$595.00
Values and Ethics: Situations for Discussion (LDVD)
Attitudes/Ethics
Regular
$395.00
Online
$395.00
We've Got to Stop Meeting Like This! (DVD)
Meeting Skills
Regular
$395.00
Online
$395.00
Why Didnt I Think of That? II (LDVD)
Attitudes/Ethics
Regular
$395.00
Online
$395.00
You're Not Listening ll (LDVD)
Communications
Regular
$395.00
Online
$395.00
Select a Partner
All
Dupont
Inscape Publishing/Wiley
Profiles International
Prositions
Sollah Interactive
Wiley
Inscape Publishing/Wiley
DiSC Classic®
DiSC/Personal Development
Regular
$24.00
Online
$24.00
DiSC Classic® (online)
DiSC/Personal Development
Regular
$64.50
Online
$64.50
DiSC® Buttons
DiSC/Personal Development
Regular
$6.50
Online
$5.85
DiSC® Classic Facilitation System
DiSC/Personal Development
Regular
$1,675.00
Online
$1,507.50
DiSC® Sales Action Planner (set of 10)
Sales
Regular
$100.00
Online
$90.00
Everything DiSC Work of Leaders® Facilitation Kit
Leadership
Regular
$1,195.00
Online
$1,075.50
Everything DiSC® 363 for Leaders™ (online)
Leadership
Regular
$215.00
Online
$215.00
Everything DiSC® Bonus Video (USB)
DiSC/Personal Development
Regular
$995.00
Online
$895.50
Everything DiSC® Essentials
DiSC/Personal Development
Regular
$495.00
Online
$495.00
Everything DiSC® Management Facilitation Kit
Management
Regular
$1,195.00
Online
$1,075.50
Everything DiSC® Management Interaction Guides (set of 25)
Management
Regular
$24.00
Online
$21.60
Everything DiSC® Management Profile (online)
Management
Regular
$107.50
Online
$107.50
Everything DiSC® Productive Conflict Facilitation Kit
Conflict Resolution
Regular
$1,195.00
Online
$1,075.50
Everything DiSC® Productive Conflict Profile (online)
Conflict Resolution
Regular
$86.00
Online
$86.00
Everything DiSC® Sales Customer Interaction Guides (set of 25)
Sales
Regular
$24.00
Online
$21.60
Everything DiSC® Sales Facilitation Materials
Sales
Regular
$1,195.00
Online
$1,075.50
Everything DiSC® Sales Profile (online)
Sales
Regular
$107.50
Online
$107.50
Everything DiSC® Work of Leaders™ (online)
Leadership
Regular
$107.50
Online
$107.50
Everything DiSC® Workplace Certification (blended learning)
DiSC/Personal Development
Regular
$2,495.00
Online
$2,495.00
Everything DiSC® Workplace Certification (delivered online)
DiSC/Personal Development
Regular
$2,495.00
Online
$2,495.00
Everything DiSC® Workplace Facilitation Kit (Also Available in Spanish)
DiSC/Personal Development
Regular
$1,195.00
Online
$1,075.50
Everything DiSC® Workplace™ Interaction Guides (set of 25)
DiSC/Personal Development
Regular
$24.00
Online
$21.60
Everything DiSC® Workplace™ Profile (online) (Also Available in Spanish)
DiSC/Personal Development
Regular
$64.50
Online
$64.50
Everything DiSC® Workplace™ Style Guides (set of 25)
DiSC/Personal Development
Regular
$18.00
Online
$16.20
Personal Listening Profile®
Communications
Regular
$21.50
Online
$19.35
Personal Listening Profile® (online)
Communications
Regular
$43.00
Online
$43.00
QuickDiSC®
DiSC/Personal Development
Regular
$76.00
Online
$68.40
Team Dimensions Profile®
Teamwork
Regular
$21.50
Online
$19.35
Team Dimensions Profile® (online)
Teamwork
Regular
$43.00
Online
$43.00
Time Mastery Profile®
Time Management
Regular
$23.50
Online
$21.15
Time Mastery Profile® (online)
Time Management
Regular
$43.00
Online
$43.00
Wiley Electronic Profile Information Center One Time Set Up Fee
DiSC/Personal Development
Regular
$150.00
Online
$135.00
Select a Partner
All
Dupont
Inscape Publishing/Wiley
Profiles International
Prositions
Sollah Interactive
Wiley
Profiles International
CheckPoint 360 Feedback System (online)
Management
Regular
$400.00
Online
$400.00
ProfileXT®
Management
Regular
$295.00
Online
$295.00
PXT Select™
Management
Regular
$295.00
Online
$295.00
PXT Select™ Expert Practitioner Certification
Management
Regular
$1,995.00
Online
$1,995.00
PXT Select™ Leadership Report
Leadership
Regular
$295.00
Online
$295.00
Step One Survey®
Management
Regular
$30.00
Online
$30.00
Select a Partner
All
Dupont
Inscape Publishing/Wiley
Profiles International
Prositions
Sollah Interactive
Wiley
Prositions
Between You and Me: Solving Conflict (DVD & USB)
Conflict Resolution
Regular
$695.00
Online
$695.00
Beyond Sexual Harassment: Other Forms of Harassment/Discrimination (DVD & USB)
Harassment
Regular
$745.00
Online
$745.00
Documenting Discipline (How-To Book)
Coaching/Discipline
Regular
$19.95
Online
$19.95
Documenting Discipline II (DVD & USB)
Coaching/Discipline
Regular
$845.00
Online
$845.00
Everything You Always Wanted to Know About Supervison (LDVD)
Management
Regular
$595.00
Online
$595.00
Human Touch Performance Appraisal II (DVD & USB)
Performance
Regular
$695.00
Online
$695.00
Interviewing: More Than a Gut Feeling (How-To Book)
Interviewing
Regular
$21.95
Online
$21.95
Lead Now! (DVD & USB)
Leadership
Regular
$1,995.00
Online
$1,995.00
Making Change Work for You (Anna's Story) (DVD & USB)
Change
Regular
$795.00
Online
$795.00
More Than a Gut Feeling IV (DVD & USB)
Interviewing
Regular
$945.00
Online
$945.00
Painless Performance Conversations (DVD & USB Key)
Performance
Regular
$1,295.00
Online
$1,295.00
Relationship Strategies Part l and ll (DVD & USB)
Communications
Regular
$995.00
Online
$995.00
Sexual Harassment in the Workplace: Identify, Stop, Prevent II (DVD & USB)
Harassment
Regular
$695.00
Online
$695.00
Sexual Harassment: Is It or Isn't It?--Situations for Discussion (Office Version) (DVD & USB)
Harassment
Regular
$695.00
Online
$695.00
Sid Story (DVD & USB)
Management
Regular
$845.00
Online
$845.00
Taking the Step Up to Supervisor (How-To Book)
Management
Regular
$29.95
Online
$29.95
The Art of Authenticity (DVD & USB Key)
Leadership
Regular
$1,295.00
Online
$1,295.00
The Goal: The How-To Version (LDVD)
Management
Regular
$945.00
Online
$945.00
You Be the Judge II (DVD & USB)
Interviewing
Regular
$845.00
Online
$845.00
Select a Partner
All
Dupont
Inscape Publishing/Wiley
Profiles International
Prositions
Sollah Interactive
Wiley
Sollah Interactive
A.C.E. It! How to Solve Workplace Problems (DVD)
DiSC/Personal Development
Regular
$695.00
Online
$695.00
A.C.T. With Integrity: Real Situations (DVD)
Attitudes/Ethics
Regular
$895.00
Online
$895.00
A.C.T.with Integrity™: (eCourse)
Attitudes/Ethics
Regular
$39.00
Online
$39.00
Another Look: Defining Respect in Healthcare (DVD)
Diversity
Regular
$595.00
Online
$595.00
ATTITUDE!™ Resolving Difficult Situations in the Workplace (DVD and eCourse)
Attitudes/Ethics
Regular
$895.00
Online
$895.00
Attitude: The Choice is Yours™: (eCourse)
Attitudes/Ethics
Regular
$39.00
Online
$39.00
Bad Apples™: How to Deal with Difficult Attitudes (DVD)
Attitudes/Ethics
Regular
$495.00
Online
$495.00
Be S.A.F.E (Not Sorry)™: Preventing Violence (DVD)
Harassment
Regular
$695.00
Online
$695.00
Be S.A.F.E. (Not Sorry)™: (eCourse)
Harassment
Regular
$39.00
Online
$39.00
Bury My Heart at Conference Room B™ (DVD)
Leadership
Regular
$198.00
Online
$198.00
Coach the SALE for Sales Managers (DVD)
Sales
Regular
$198.00
Online
$198.00
Coaching and Feedback Essentials (eCourse)
Coaching/Discipline
Regular
$39.00
Online
$39.00
Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace. (DVD)
Change
Regular
$395.00
Online
$395.00
Courage 2 Coach™ (DVD)
Coaching/Discipline
Regular
$895.00
Online
$895.00
Courage to Coach™ for Retail (DVD)
Coaching/Discipline
Regular
$198.00
Online
$198.00
Courage to Coach™: (eCourse)
Coaching/Discipline
Regular
$39.00
Online
$39.00
Creating a High Performing Team (eCourse)
Leadership
Regular
$39.00
Online
$39.00
Dealing with the Difficult Employee (eCourse)
Leadership
Regular
$39.00
Online
$39.00
Discipline and Termination (DVD)
Coaching/Discipline
Regular
$198.00
Online
$198.00
Diversity 101™ - The Complete Series (DVD and eCourse)
Diversity
Regular
$895.00
Online
$895.00
Drawing the Line™: Preventing Harassment in the Workplace (CA Manager) (eCourse)
Harassment
Regular
$49.00
Online
$49.00
Drawing the Line™: Creating a Harassment-Free Workplace (eCourse)
Harassment
Regular
$49.00
Online
$49.00
ENOUGH!™ The Consequences of Sexual Harassment (DVD)
Harassment
Regular
$995.00
Online
$995.00
ENOUGH!™ The Consequences of Sexual Harassment (eCourse for Managers)
Harassment
Regular
$39.00
Online
$39.00
ENOUGH!™: The Consequences of Sexual Harassment (eCourse for Employees)
Harassment
Regular
$39.00
Online
$39.00
Everybody Wins:Turn Conflict into Collaboration (DVD)
Conflict Resolution
Regular
$795.00
Online
$795.00
Extraordinary Leader: Going from Good to Great (DVD)
Leadership
Regular
$695.00
Online
$695.00
Fearless Facilitation! Lead Effective Meetings (DVD)
Meeting Skills
Regular
$595.00
Online
$595.00
Fearless Facilitation!™ How to Lead Effective Training (DVD)
Meeting Skills
Regular
$595.00
Online
$595.00
Generations: M.E.E.T For Respect (DVD)
Diversity
Regular
$695.00
Online
$695.00
Get The Whole Picture (DVD)
Interviewing
Regular
$795.00
Online
$795.00
Glad I Could Help: Real Service Situations (DVD)
Customer Service
Regular
$198.00
Online
$198.00
Goal Setting for Leaders (eCourse)
Leadership
Regular
$39.00
Online
$39.00
Harassment and Discrimination (DVD)
Harassment
Regular
$595.00
Online
$595.00
I Wish My Manager Would Just...(DVD)
Management
Regular
$295.00
Online
$295.00
Integrity: Real Choices. Right Decisions (DVD)
Attitudes/Ethics
Regular
$198.00
Online
$198.00
It's Not Just About Sex Anymore (DVD)
Harassment
Regular
$895.00
Online
$895.00
It's Not Just About Sex Anymore™: (eCourse)
Harassment
Regular
$39.00
Online
$39.00
It's Still Not Just About Sex Anymore: Harassment & Discrimination (DVD)
Harassment
Regular
$995.00
Online
$995.00
It's The Law™: The Legal Side of Management (DVD)
Legal
Regular
$795.00
Online
$795.00
It's the Law™: The Legal Side of Management: (eCourse)
Legal
Regular
$39.00
Online
$39.00
Johnny the Bagger® :True Story of Service (DVD)
Customer Service
Regular
$795.00
Online
$795.00
Just Be F.A.I.R.: A Practical Approach to Diversity (DVD)
Diversity
Regular
$795.00
Online
$795.00
Keeping Your Workplace Free from Harassment and Discrimination: (eCourse)
Harassment
Regular
$39.00
Online
$39.00
L.E.A.D. with Integrity: Promoting Ethical Conduct (DVD)
Leadership
Regular
$795.00
Online
$795.00
Leadership 101 (eCourse)
Leadership
Regular
$39.00
Online
$39.00
Leadership: The Myth & The Reality (DVD)
Leadership
Regular
$198.00
Online
$198.00
Legal Briefs: The ADA (DVD)
Legal
Regular
$495.00
Online
$495.00
Lets T.A.L.K. - Handling the Difficult Appraisal (DVD)
Performance
Regular
$795.00
Online
$795.00
Life IS a Series of Presentations (DVD)
Communications
Regular
$198.00
Online
$198.00
M.E.E.T. on Common Ground™ (DVD)
Diversity
Regular
$895.00
Online
$895.00
M.E.E.T. on Common Ground™ (eCourse)
Diversity
Regular
$39.00
Online
$39.00
M.E.E.T. Zero Tolerance: (DVD)
Diversity
Regular
$295.00
Online
$295.00
Managers Role in a Drug-Free Workplace (DVD)
Harassment
Regular
$198.00
Online
$198.00
Managing Generation Y: Leading Our Future™: (eCourse)
Management
Regular
$39.00
Online
$39.00
Managing Generation Y: Recruit, Engage, Retain™: (eCourse)
Management
Regular
$39.00
Online
$39.00
Motivation: Dream It. Walk It. Believe It. (DVD)
Attitudes/Ethics
Regular
$198.00
Online
$198.00
Once Upon a Leader: Tales of Leadership (DVD)
Leadership
Regular
$198.00
Online
$198.00
Open Mind Open World: Improving Intercultural Interactions (DVD)
Diversity
Regular
$895.00
Online
$895.00
Open Mind, Open World: Improving Intercultural Interactions™ (eCourse)
Diversity
Regular
$49.00
Online
$49.00
Peer Today, Boss Tomorrow (DVD)
Management
Regular
$895.00
Online
$895.00
Peer Today, Boss Tomorrow (eCourse)
Management
Regular
$39.00
Online
$39.00
Preventing Retaliation in the Workplace (DVD)
Harassment
Regular
$795.00
Online
$795.00
Preventing Workplace Bullying: How to Recognize and Respond to Bullies at Work (Employees) (DVD & eCourse)
Harassment
Regular
$895.00
Online
$895.00
Ready. Set. CHANGE! (DVD)
Change
Regular
$795.00
Online
$795.00
Recruiting and Hiring (DVD)
Interviewing
Regular
$198.00
Online
$198.00
Sexual Harassment: It Can Happen Here (DVD)
Harassment
Regular
$198.00
Online
$198.00
Sexual Harassment? You Decide. Real Situations (DVD)
Harassment
Regular
$895.00
Online
$895.00
SMART-START™ Meeting Openers (DVD)
Time Management
Regular
$198.00
Online
$198.00
Stephen Covey on Leadership (DVD)
Leadership
Regular
$198.00
Online
$198.00
Support the S.A.L.E. for Support Professionals (DVD)
Sales
Regular
$198.00
Online
$198.00
The 3-D Interview (DVD)
Interviewing
Regular
$795.00
Online
$795.00
The Consequences of Sexual Harassment™ (NY Managers & Employees) (eCourse)
Harassment
Regular
$39.00
Online
$39.00
The NEW Courage 2 Coach™ (DVD)
Coaching/Discipline
Regular
$895.00
Online
$895.00
The Oh Series™ Everyday Ethics - The Complete Series (DVD)
Attitudes/Ethics
Regular
$895.00
Online
$895.00
The Right Side of the Line (DVD)
Harassment
Regular
$895.00
Online
$895.00
The Right Side of the Line™: (eCourse)
Harassment
Regular
$39.00
Online
$39.00
We Need to M.E.E.T.: Managing for Respect (DVD)
Diversity
Regular
$795.00
Online
$795.00
Whale Done!: The Power of Positive Relationships (DVD)
Coaching/Discipline
Regular
$595.00
Online
$595.00
Win the S.A.L.E. for Sales Professionals (DVD)
Sales
Regular
$198.00
Online
$198.00
Workplace Privacy: Does it Really Exist? (DVD)
Harassment
Regular
$198.00
Online
$198.00
Workplace Violence (DVD)
Harassment
Regular
$295.00
Online
$295.00
WorkSmarts: Get Along, Noticed, and Ahead (DVD)
DiSC/Personal Development
Regular
$795.00
Online
$795.00
Select a Partner
All
Dupont
Inscape Publishing/Wiley
Profiles International
Prositions
Sollah Interactive
Wiley
Wiley
The Five Behaviors of a Cohesive Team™ Assessment (Everything DiSC®)
Team Behaviors
Regular
$150.50
Online
$150.50
The Five Behaviors of a Cohesive Team™ Facilitation Kit (Everything DiSC®)
Team Behaviors
Regular
$1,495.00
Online
$1,345.50
The Five Behaviors of a Cohesive Team™ Facilitator Accreditation
Team Behaviors
Regular
$2,495.00
Online
$2,495.00
The Five Behaviors of a Cohesive Team™ Assessment (All Types™)
Team Behaviors
Regular
$150.50
Online
$150.50
The Five Behaviors of a Cohesive Team™ Facilitation Kit (All Types™)
Team Behaviors
Regular
$1,495.00
Online
$1,345.50
