Alert and Alive: Defusing Anger and Violence in the Workplace (How-To Book)
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Alert and Alive: Defusing Anger and Violence in the Workplace (How-To Book)
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$19.95
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$19.95

This 135-page how to book shows how managers and employees can defuse anger and hostility before they escalate into full-blown attacks. It covers managing safety risks, understanding anger escalation, reducing hostility, confronting problems before they escalate, when to intervene and when to consider termination. It shows that the threat of workplace violence is a common human resource issue.
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