In your role as a leader, your success is contingent upon the success of those you lead. Therefore, it's critical for you to help others succeed. In this course, you will learn how to contribute to others' success by determining the causes of and solutions to difficult behaviors.
Think about the people you have worked with in the past. Were they similar to you? Did you have anything in common? How were they different than you? No matter how you look at it, the people you work with will be different than you in some way or another. Even so, most of us learn to work together with few problems. As a manager or supervisor, it is your responsibility to make sure that differences among employees do not negatively impact the organization.
Because there is such a diverse workforce, it is necessary to deal with all employees as individuals based upon their unique needs. Managers need to recognize the rich diversity within the workforce and take advantage of the strengths of each employee. Most of us work well with those who are different than us and appreciate the value of diversity in the workforce. But how do we work with employees who are difficult? When you complete this course, you will be able to:
Identify potential sources of difficulbehavior.
Determine your actions toward difficult employeesImplement a 5-step process for dealing with difficult attitudes.
Seat time: 40 minutes
Cost: $39 per person. Quantity discounts available.
This program is delivered online through our TrainingFlow platform. We can track each participant as they complete the course. Each participant will receive a certificate of completion when they pass the course.
To preview this program, click the FREE Video Preview link below to enter our TAG (Training Assets Gateway) preview site. Call us for more information: 703-318-0838, or email us at firstname.lastname@example.org.