Regular Price $1025.00 Online Price $1025.00

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Shipping/Handling charges*:   0-$500 $501-$1000 Standard charges 25 35 Overnight charges 50 70 International charges 100 140 For orders over $1000, the standard shipping/handling is $10 for every $500 increment. $1001-$1500 = $45 $1501-$2000 = $55 $2001-$2500 = $65 $2501-$3000 = $75 $3001-$3500 = $85 $3501-$4000 = $95 *There is a minimum $20 handling fee on ALL orders, no matter how small.

There’s no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What’s more, they’ll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued in the process.

Now delivered through the new vStream platform, you can deliver the program content several ways. vStream enables the program to be delivered via the web as a classroom session or via the web as an online self-study course. It is also available in the traditional DVD format or in the new Digital Medial format that can be used on a PC. Downloadable participant and facilitator materials are included. Hard copy materials are available for additional charge.

This program is priced at a per seat charge. The displayed price includes 100 seats (used for online or classroom), facilitation, participant materials and a DVD copy. Purchase of this program comes with a two-year license. For the purchase of more than 1000 seats, call us for quantity discounts.

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Services:
We also provide facilitation and consulting services. For more information, please visit our "Services" page.