Customers raising their voices. Criticizing the entire company. Getting personal. Even insulting the sales personnel. How do you deal with these kinds of customers? Amidst this torrent of voices and emotions, how does your staff respond?
Get the ammunition you need from this program. The secret is tact and with this resource, you can train your employees to (1) deal with customer feelings (2) get the facts to discover his or her needs (3) solve the problem. You can't allow poor customer relations skills to turn away potential repeat customers and ruin your organization's reputation.
This program includes all you need to deliver the training. Trainer's package includes Leader's Guide and Participant Materials. This program available for purchase, no previews. Quantity discounts available.
We also provide facilitation and consulting services. For more information, please visit our Services page.