In this 95 page how-to book, learn how to use the telephone to build strong customer relationships. The telephone sometimes is the only link customers have with an organization.
Keep Them Calling! Teaches employees polished phone deliveries to create trusting customer relationships. Whether servicing customers on the telephone is a big or small part of their job, with this quick-read book, employees are sure to make a positive impression and relay a professional image. Quantity discounts available for this product.
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