With scenes from three different settings - technical support, banking and retail, this dramatic training program examines and provides solutions to common service problems that test the patience and resolve of your service personnel. Discover the common element - the secret of customer service!
This program includes all you need to deliver the training. Trainer's package includes Leader's Guide and Participant Materials. To preview, click the FREE Video Preview. Quantity discounts available.
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We also provide facilitation and consulting services. For more information, please visit our Services page.