Understanding Personal Listening Approaches

Michael Ferraro
This program can be presented as a half-day program or full-day program. Contact Us

Good communication is one of the most valued skills in the workplace, and effective listening is basic to communicating productively inside the organization and meeting the competitive challenges outside. We present a fun, learning environment to help employees understand their preferred listening style. Employees will also grow in their understanding of all the five listening approaches, which will help them communicate better with others.

The five listening approaches are:

  • Appreciative
  • Empathic
  • Comprehensive
  • Discerning
  • Evaluative

Through our team approach to learning, the customization we provide for you, the classroom activities and the personal assessment, we help people in your organization:

  • Discover their natural approach to listening
  • Capitalize on their listening strengths
  • Learn how listening approaches impact listening effectiveness
  • Improve their ability to understand the purpose of different communications
  • Use listening approaches appropriate to the communication
  • Overcome listening barriers and reduce conflict
  • Enhance individual and team performance