Sales-Smarts for Service and Support Professionals

Michael Ferraro
This program is presented in a half-day or full-day session. Contact Us

This program introduces the basic formula sales teams use to build rapport and manage the sales process. It concentrates on the competency areas of resolving customer problems and recognizing new sales opportunities. Learning activities include a variety of opportunities to explore and practice skills and strategies for responding to the most challenging customer support and service situations in an environment that expects support professionals to help lift sales.

What's the formula for success? The SalesSmarts™ S.A.L.E. Process is:

  • Set up for success
  • Analyze needs
  • Link to solutions
  • Establish commitment

Learning Point Highlights:

  • Explain how each step of the SalesSmarts™ S.A.L.E. Process builds trust and credibility with prospects and customers
  • Resolve customer problems and complaints in a way that maintains customer loyalty
  • Recognize and respond to new sales opportunities with existing customers