This program introduces the basic formula sales teams use to build rapport and manage the sales process. It concentrates on the competency areas of resolving customer problems and recognizing new sales opportunities. Learning activities include a variety of opportunities to explore and practice skills and strategies for responding to the most challenging customer support and service situations in an environment that expects support professionals to help lift sales.
What's the formula for success? The SalesSmarts™ S.A.L.E. Process is:
Learning Point Highlights: