Managing Work Expectations, Transforming Attitudes

Michael Ferraro
This program is flexible and can be offered over three full days or, in a modular format over several weeks. Contact Us

Companies that employ satisfied, successful people reap the rewards of increased productivity and reduced turnover. Work expectations are those things people consider likely to happen in their job situation, either now or in the future. Whether spoken or unspoken, met or unmet, expectations have a powerful impact on our thoughts, feelings, and behaviors, and play a key role in driving our attitudes. Research shows that people who have clearly defined, well-communicated expectations find more satisfaction and success in their work than people whose expectations go unspoken or unrealized.

This training program helps people in your organization:

  • Identify their expectations
  • Discover which expectations they consider most important
  • Learn how to communicate, initiate action, and adjust expectations
  • Get feedback on managing their expectations
  • Improve their outlook and enhance their attitude toward work
  • Enjoy the benefits of increased job satisfaction and improved performance

In a typical employment situation, certain expectations - such as salary, hours, and job duties - are clearly understood by both employer and employee. Other expectations, however, are so intimately linked to an individual's concept of work that they oftentimes go unspoken or unacknowledged. Here are the 10 expectations that impact today's employment relationships and are discussed in this training program through a personal assessment tool:

  • Recognition
  • AutonomyExpression
  • Expression
  • Career Growth
  • Diversity
  • Teamwork
  • Structure
  • Balance
  • Stability
  • Environment