Bad Apples™: How to Deal with Difficult Attitudes

Michael Ferraro
This program is presented in a half-day format. Contact Us

It's sad but true; one or more "bad apples" can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause.

About the Program:

This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace. Like the saying "One bad apple spoils the whole bunch," one person with a bad attitude can have a negative impact on the entire team or company! Bad Apples™ is a learning experience to help people understand how attitudes impact relationships and provides a process for overcoming attitudes that may be stifling their individual and team performance.

After completing the workshop, participants will be able to:

  • Recognize and describe characteristics of bad attitude
  • Understand how negativity impacts relationships and performance
  • Assess challenging situations/determine strategy
  • Utilize a 5-step process for dealing with difficult people
  • Identify reason(s) for poor performance
  • Develop potential solutions for resolving problems
  • Regain positive attitude about our person/situation
  • Manage conflict with confidence for positive outcome

This program helps organizations:

  • Reduce interpersonal conflict
  • Reduce time managers spend mediating
  • Improve retention of quality employees
  • Minimize the potential for lawsuits

Each employee will receive a participant's binder, which will include discussion questions and activities, as well as a self-study workbook to be used as a reference tool in the future. The program also includes the presentation of a powerful video with vignettes designed for discussion.

We provide a fun and motivating approach for your employees through our team approach to learning, the customization we provide for you, individual exercises and small group activities.