This program illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face. In each situation, employees will learn that by responding with a "glad I could help" attitude, customers will feel positive about the employee, the organization, and the way they have been treated - ultimately creating long-term customer loyalty.
Key Learning Points:
Using small group interaction, shared personal experiences, individual and group exercises, and facilitator-led discussion, learners move through ten high-involvement areas important to developing critical life skills:
This program will show employees how they can have the "glad I could help" attitude:
Your employees will be shown how to handle these situations:
Each employee will receive a participant's binder, which will include discussion questions and activities.
Through our team approach to learning, the customization we provide for the individual exercises and small group activities, we provide a fun, motivating approach for your employees.