There's no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What's more, they'll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued in the process.
This program is delivered online through our TrainingFlow platform. We can track each participant as they complete the course. Each participant will receive a certificate of completion when they pass the course.
To preview this program, click the FREE Video Preview link below to enter our TAG (Training Assets Gateway) preview site. Call us for more information: 703-318-0838, or email us at firstname.lastname@example.org.
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We also provide facilitation and consulting services. For more information, please visit our Services page.