Exchanges/Returns:
TRAINING SOLUTIONS, Inc. accepts the return of a purchased item if it is returned within 15 days and the product has remained unopened and undamaged. The customer will receive a refund or exchange (if more acceptable with customer) from TRAINING SOLUTIONS, Inc. if the product arrives to us within 15 days and it has not been opened or damaged. If the item has been opened or damaged, and/or it is past 15 days of purchase, we do not accept the product for any exchange or refund.

Accepted Credit Cards:
TRAINING SOLUTIONS, Inc. accepts the following credit cards:

• VISA
• MasterCard
• American Express

Shipping/handling charges:
The charges are also designated on the shopping cart order form and are based on the total dollar amount of your order (before shipping and any tax). Standard shipping is 5-7 business days.

Overnight orders must be received by 12:00 noon EST (Monday-Friday only) for next day delivery. Standard shipping/handling charges are doubled for overnight orders.

For international orders, the shipping/handling rates are doubled from the overnight orders rates.

shipping/handling charges*:

	Standard charges	Overnight charges	International charges
0-$500	25	50	100
$501-$1000	35	70	140

For orders over $1000, the shipping/handling is $10 for every $500 increment.

• $1001-$1500 = $45
• $1501-$2000 = $55
• $2001-$2500 = $65
• $2501-$3000 = $75
• $3001-$3500 = $85
• $3501-$4000 = $95

Privacy:
At TRAINING SOLUTIONS, Inc., we are committed to protecting your privacy. We use the information we collect about you to process your orders. We do not sell, trade or rent your personal information to any outside person or vendor.

Security:
When you place orders, we offer the use of a secure server. The secure software (SSL) encrypts all information you input before it is sent to us. Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. If you feel more comfortable doing so, you are welcome to call in your credit card information and complete your purchase by phone. Your consent: By using our web site, you consent to the collection and use of your information by TRAINING SOLUTIONS, Inc.