At TRAINING SOLUTIONS, Inc., we currently offer these on-line assessment and training products. Please stop back to this page often as we continue to add new on-line products as they become available.

• DiSC® Online Training Programs
• Online Training Programs -- Other Topics
• Online 360 Feedback Process
• Online EPIC Training Assessments and Programs
• Online Selection Assessments
• Team Analysis Tools

DiSC® Online Training Programs

These online programs are produced by CRK Interactive to be used in partnership with the DiSC® Classic (Personal Profile System).

The "Understanding Behavioral Styles" programs are 11-lesson courses designed to be taken at your own pace and can be completed in approximately 2 ½ hours. The courses are highly interactive, engaging, entertaining, and educational. Lessons include the use of interactive graphics, audio, text, animation, humor, exercises, quizzes, and practical application of the knowledge gained.

The "Reinforcing Your Understanding" programs are intended as refresher courses for people who have previously completed a DiSC® profile. They are four- or five-lesson courses designed to be taken at your own pace and can be completed in approximately one hour.

For questions, future planning or purchasing, please call 703-318-0838 or email info@trainingsolutions.com. Click on the individual programs for prices or ordering.

Individuals:

• Understanding Behavioral Styles: an Interactive Online Self-Paced Course: This online course provides insight into your DiSC® behavioral style and how to use this knowledge to enhance your communication skills and increase your productivity.
  Click here for DEMO.
• Reinforcing Your Understanding of Behavioral Styles: an Interactive Online Self-Paced Course: This program is intended as a refresher course for people who have previously completed a DiSC® profile.
  Click here for DEMO.

Customer Service:

• Understanding Behavioral Styles for Customer Service: Improve your effectiveness with customers by understanding their behavioral styles. The more quickly you can establish what someone is like, the more effectively you can communicate with him or her.
  Click here for DEMO.
• Reinforcing Your Understanding of Behavioral Styles for Customer Service: In this course, a customer service person already familiar with DiSC® will reinforce their understanding of their own behavioral style and use this knowledge to enhance their communication skills and increase their productivity.
  Click here for DEMO.

Managers:

• Understanding Behavioral Styles for Managers: Managerial relationships often depend on adapting your managerial style. Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process.
  Click here for DEMO.
• Reinforcing Your Understanding of Behavioral Styles for Managers: This refresher course will help keep you current with the concepts and practical applications of the DiSC® behavioral styles methodology. You will learn to adapt unique strategies for interacting with other team members.
  Click here for DEMO.

Sales:

• Understanding Behavioral Styles for Sales: Effective selling often depends on "getting off on the right foot." Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. This program gives you the skills to deal with everyone-even people that are "challenging" or "difficult".
  Click here for DEMO.
• Reinforcing Your Understanding of Behavioral Styles for Sales: In this course, a salesperson already familiar with DiSC® will reinforce their understanding of their own behavioral style and use this knowledge to enhance their communication skills and increase their productivity.
  Click here for DEMO.

Teams:

• Understanding Behavioral Styles for Teams: Good teamwork often depends on "getting off on the right foot." Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process.
  Click here for DEMO.
• Reinforcing Your Understanding of Behavioral Styles for Teams: In this course, a team member already familiar with DiSC® will reinforce their understanding of their own behavioral style and use this knowledge to enhance their communication skills and increase their productivity with their team.
  Click here for DEMO.

Online Training Programs-Other Topics

Sales:

Your customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power. That means the potential for selling more, but only if you're equipped with one key tool: customer knowledge. By maximizing your potential value to a client, you ensure customer satisfaction and create opportunities for additional engagements.

• Establishing Credibility and Trust for Sales: Decisions to choose a vendor or supplier require all the people who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your clients.
  Click here for DEMO.
• Overcoming all Objections: This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
  Click here for DEMO.
• Gaining Commitment to Action/Closing: In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale. You will learn the difference between low pressure and high pressure closing styles, also, how to recognize buying signals from your prospect, and how to deal with them. We will see what closing method is most effective with different personality styles. We will also discuss what to do if the prospect says "no thanks" and how to overcome objections when closing.
  Click here for DEMO.

Customer Service:

As a customer service representative, you hold extraordinary influence over the client's entire relationship with your company. Maximizing the positive response potential for each client makes the difference between customer dissatisfaction, and customer delights.

• Handling Customer Complaints: This course presents a process for dealing with objections and complaints so you can be effective and keep client relationships positive.
  Click here for DEMO.
• Establishing Credibility and Trust for Customer Service: Decisions to stay with one vendor or supplier require all the people who come in contact with the customer to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer term business relationships. This course will discuss what you can do to intentionally build trust and confidence with your customers.
  Click here for DEMO.

Leadership:

Despite the massive shifts in today's business landscape, one key success factor remains constant: leadership. Unlocking your leadership potential and that of your employees will drive your company to the top of its industry.

• Managing Performance Discussions: This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.
  Click here for DEMO.
• Behavioral Interviewing: The purpose of this course is to make the interviewing process easier, more effective, and to provide you with the tools you need to ask the right questions to better discover if your candidate is the right person for the job.
  Click here for DEMO.
• Coaching: In this course we will identify and practice five (5) keys to your coaching success and offer several important coaching tips. Through exercises and case studies you will learn practical coaching skills and when to use them.
  Click here for DEMO.

Online 360 Feedback Process

The 360 degree, or multi-source assessment provides a full circle overview of an individual's abilities by gathering information from various perspectives: self, boss, direct reports and peers.

• Checkpoint-360 Competency Feedback System: For managers, supervisors, and others in leadership positions, it can facilitate peak performance that generates improved productivity to the workplace.

Online EPIC Training Assessments and Programs

The EPIC system (Electronic Profile Information Center) is a power tool enabling you to deliver profiles via the internet to your employees. Once you purchase EPIC credits, you can use the credits for a variety of programs, interchanging between many training topics. Group reports are also available for many of the profiles. From your PC, you can administer access codes that allow people to complete the profiles online. For more information on the EPIC platform, click here.

Just click the link for more information about any of these products.

• DiSC Classic® 2.0 (Now available on EPIC!)
  With 30 years of proven reliability and over 40 million users, DiSC Classic® remains the most trusted learning instrument in the industry.
• DiSC Indra^TM (Now available on EPIC!)
  This is a new in-depth relationship assessment process that uses DiSC to help people understand and improve relationships at work. Available in individual, dyad and small/large group reports. Click here for more information.
• Discovering Diversity Profile® (Now available on EPIC!)
  A confidential, discovery tool that allows individuals to explore their own viewpoints on workforce diversity in four key areas: knowledge, understanding, acceptance and behavior.
• Personal Listening Profile® (Now available on EPIC!)
  Designed to help people understand their preferred listening styles, develop an appreciation for other styles, and adapt their behavior to enhance communication and improve relationships.
• Team Dimensions Profile® (Now available on EPIC!)
  Helps individuals work from their strengths by identifying their most natural team role, while giving them added appreciation for their contribution to others.
• Time Mastery Profile® (Now available on EPIC!)
  A complete assessment tool that helps individuals set priorities and manage time by evaluating their effectiveness in 12 critical areas including a Skills/Gap Analysis.
• Work Expectations Profile® (Now available on EPIC!)
  Helps people identify their high expectations and then learn how to communicate those expectations, take initiative to get them met, and adjust them when necessary.

Online Selection Assessments

Now have greater flexibility in your hiring/coaching processes by utilizing online assessments to increase your success in making successful matches of jobs and employees. Base your decision on more than a resume and an interview process - and do it from the convenience of your PC and the candidate's PC!

These products can be integrated into your hiring process at the beginning, before any interviews have taken place - or you can use an assessment later in the process once you've focused on a few individuals for a position. You can also use an assessment to help current, valued employees find a better job match within the organization.

These online products enhance your ability to obtain important information about a candidate/employee in areas not presented on a resume and usually not addressed in an interview - learning skills, attitude, energy level, work habits, comfort with working with numbers and people, honesty, and more!

Just click the link for more information about any of these products.

• Customer Service Perspective: You will be able identify people who have the appropriate predetermined behavioral traits to give outstanding customer service.
• The Profile XT: As the most comprehensive human resource assessment available, this multi-purpose assessment can used for selection, training, coaching, promotion, managing and succession planning.
• Sales Indicator: is a tool for selecting, managing and training salespeople. It measures five key qualities of successful sales people and predicts performance in seven critical sales behaviors.
• Step-One-Survey: This survey helps employers learn if the people they hire are honest, reliable, drug-free and hard working.

Team Analysis Tools

Just click the link for more information on any of these products.

• Performance Indicator: This tool measures five key personality factors and their impact on seven critically important aspects of success.
• Team Analysis: The analysis provides a report of the attributes of each team member and shows a team's strengths and potential problem areas.