Sales-Smarts for Service and Support Professionals
This program introduces the basic formula sales teams use to build rapport and
manage the sales process. It concentrates on the competency areas of resolving
customer problems and recognizing new sales opportunities. Learning activities
include a variety of opportunities to explore and practice skills and strategies
for responding to the most challenging customer support and service situations in
an environment that expects support professionals to help lift sales.
What's the formula for success? The SalesSmartsTM S.A.L.E. Process is:
Set up for success
Analyze needs
Link to solutions
Establish commitment
Learning Point Highlights:
- Explain how each step of the SalesSmartsTM S.A.L.E. Process builds trust and credibility with prospects and customers
- Resolve customer problems and complaints in a way that maintains customer loyalty
- Recognize and respond to new sales opportunities with existing customers
This program is presented in a half-day or full-day session.
For pricing information and other details, please contact us.
