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A Clear Picture: Harassment In The Public Sector (VHS/DVD)

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Alert and Alive: Defusing Anger and Violence in the Workplace (How-To Book)

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Attitude: The Choice is Yours (How-To Book)

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Avoiding Litigation Landmines (VHS/DVD)

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Between You and Me: Solving Conflict (VHS/DVD)

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Beyond Sexual Harassment: Other Forms of Harassment/Discrimination (VHS/DVD)

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Breaking Competitive Accounts (VHS/LDVD)

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Bridging Cultural Barriers (VHS)

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But I Dont Have Customers! (VHS/DVD)

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Care and Candor: Making Performance Appraisals Work (VHS/DVD)

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Care and Control: A Better Approach to Terminations (VHS/LDVD)

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Closing the Gap: Gender Communication Skills (VHS/LDVD)

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Clown (VHS/DVD)

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Communication Breakdown (VHS/DVD)

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Communication Cornerstones: Building Trust -- Trainers Toolkit (VHS/DVD)

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Communication Nightmares: Solutions to Your Communication Problems (VHS/DVD)

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Constructive Communications: How to Give It and How to Take It (VHS/LDVD)

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Coping With Difficult People-Parts One and Two (VHS/LDVD)

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Customer Service Excellence: Its In the Details (How-To Book)

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Customer Service: Difficult Customer ALERT -- Trainer's Toolkit (VHS/DVD)

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Customer Service: The Royal Treatment -- Trainer's Toolkit (VHS/DVD)

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Dealing with Diversity (VHS/LDVD)

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Diversity: Food for Thought (VHS/DVD)

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Diversity: The Real Scene (VHS/DVD)

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Documenting Discipline (How-To Book)

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Documenting Discipline (VHS/DVD)

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Documenting Discipline II (VHS/DVD)

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Doing the Right Thing: Ethics in the Workplace (How-To Book)

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Drop by Drop (DVD/VHS)

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Effective Project Management (How-To Book)

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End of the Line, The (VHS)

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Ethics: The L.O.G.I.C. of Right (VHS/DVD)

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Everything You Always Wanted to Know About Management (VHS/LDVD)

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Finding the Up in Upheaval (VHS/DVD)

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Handling Diversity in the Workplace (How-To Book)

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Handling Incoming Calls (VHS)

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Handling the Sexual Harassment Complaint (VHS)

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Harassment Is-Govt., Hospitality, Retail, Industrial, Office Versions (VHS/DVD)

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Hot Under the Collar (VHS)

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How to Get Everything Done-And Still Have a Life (How-To Book)

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Human Touch Performance Appraisal (How-To Book)

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Human Touch Performance Appraisal II, The (VHS/DVD)

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Improving Performance Through Empowerment (VHS/DVD)

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Interviewing: Getting Beyond The Image (DVD/VHS)

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Interviewing: More Than a Gut Feeling (How-To Book)

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Its a Jungle Out There! Dealing with Difficult People at Workplace (How-To Book)

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Just Incredible: 2nd Edition (VHS/LDVD)

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Keep Them Calling: Superior Service on the Telephone (How-To Book)

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Leadership: Reach for the Stars (VHS/DVD)

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LEAKPROOF: 8 Privacy Principles (DVD)

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Legal and Effective Performance Appraisals (VHS/DVD)

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Legal Issues for Managers:Skills for Avoiding Your Day in Court (How-To Book)

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Legal Side of Evaluating Performance, The (VHS)

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Lets Face It: Harassment Training for Supervisors (VHS/DVD)

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Looking Forward: Your Performance Appraisal (VHS/DVD)

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Love Em or Lose Em: Employee Retention -- Trainer's Toolkit (VHS/DVD)

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Making the ADA Work for You (VHS)

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Managing from the Heart (VHS/LDVD)

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Managing People Through Change (VHS/DVD)

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Managing Workplace Conflict (How-To Book)

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More Than a Gut Feeling II (VHS)

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More Than A Gut Feeling III (VHS/DVD)

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More Than a Gut Feeling--Situations for Discussion (VHS)

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Motivation in the Workplace: Inspiring Your Employees (How-To Book)

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Motivation: Igniting Exceptional Performance (VHS/LDVD)

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No Privacy: Legal Issues in E-Mail (VHS/DVD)

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Not Just Another Meeting (VHS/DVD)

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One for All: Teamwork the Meerkat Way (VHS/DVD)

Regular Price	$545.00
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Outstanding Customer Service: The Key to Customer Loyalty (How-To Book)

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Quality Service in the Public Sector (VHS/DVD)

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Quality Supervision for Industry (VHS/LDVD)

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Quality: You Don't Have to be Sick to get Better. With Richard Chang (VHS)

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Relationship Strategies Part l and ll (VHS/DVD)

Regular Price	$995.00
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Secret: Customer Service Uncovered, The (VHS/DVD)

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Selling on the Phone (VHS)

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Sexual Harassment in the Workplace: Identify, Stop, Prevent II (VHS)

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Sexual Harassment: A Manager's Guide -- Trainer's Toolkit (VHS/DVD)

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Sexual Harassment: Is It or Isnt It? II-With 1998 Supreme Court Rulings (VHS/DVD)

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Sexual Harassment: New Perspectives (VHS/DVD)

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Sid Story, The (VHS/DVD)

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SMART Goals: Steps to Success (VHS/DVD)

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Sold on Selling: Skills and Techniques (How-To Book)

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Solving Conflict (VHS/DVD)

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Stopping Sexual Harassment Before it Starts (How-To Book)

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Supervising Difficult Employees (How-To Book)

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Take Time to Listen (VHS/LDVD)

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Taking the Step Up to Supervisor (How-To Book)

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Team Nightmares: Solutions to Your Top Team Problems-Volumes I & ll (VHS/DVD)

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Team Player: Together Everyone Accomplishes More! (VHS/DVD)

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Team Up for Success: Building Teams in the Workplace (How-To Book)

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Telephone Courtesy Pays Off II (VHS)

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Telephone Courtesy: The Royal Connection -- Trainers Toolkit (VHS/DVD)

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Thats No Problem! A Problem-Free Approach to Problem Solving (How-To Book)

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The Art of Giving and Receiving Feedback (How To Book)

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The Consultant: JITI, Program II: Discrimination/Legal Issues (DVD)

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The Consultant: JITI, Program III: Conflict Management (DVD)

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The Consultant: JITI, Program IV: Perfomance Management (DVD)

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The Consultant: Just In Time Information, Program I: Personal Issues (DVD)

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The Diversity Advantage: Food for Thought (VHS/DVD)

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The Goal: The How-To Version (VHS/LDVD)

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The Straight Scoop on E-Mail (VHS)

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Time Management: A Productivity Plan (VHS/DVD)

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Time Trap ll (VHS/LDVD)

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Training That Works! A Guide to On-the-Job Training (How-To Book)

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Values and Ethics: Situations for Discussion (VHS/LDVD)

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We Need To Talk: Coaching Employees (VHS/LDVD)

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We've Got to Stop Meeting Like This! (VHS/DVD)

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Who Cares? (VHS/DVD)

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Why Didnt I Think of That? II (VHS/LDVD)

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You Be the Judge (VHS)

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You Be the Judge II (VHS/DVD)

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You Can't Do It All: Effective Delegation Skills for Supervisors (How-To Book)

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You're Not Communicating ll (VHS)

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You're Not Listening--2nd Edition (VHS/LDVD)

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