Glad I Could Help: Real Service Situations (DVD)
(Sollah Interactive)

Glad I Could Help: Real Service Situations (DVD)
Regular
$198.00
Online
$198.00

There's no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What's more, they'll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued in the process.

Along with the DVD, you will receive via an email soft copies of the support materials. They include the leaders guide and reproducible participant materials for you to use in delivering the program.

Attention: Now available online through TAG (Training Assets Gateway), a library providing you with ready-to-use classroom and e-learning courses and hundreds of vignettes you can use to develop new training or to enhance/build upon existing training and blend them together. Sollah recently purchased VisionPoint's 600 programs and are now integrated into TAG.
Click here to register (free) and preview all available courses.

Free Sample:

For a free preview, please click here

Services

We also provide facilitation and consulting services. For more information, please visit our Services page.

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