Customer Service: Difficult Customer ALERT -- Trainer's Toolkit (DVD)
(Dupont)

Customer Service: Difficult Customer ALERT -- Trainer's Toolkit (DVD)
Regular
$395.00
Online
$395.00

Customers flaring up all the time? Douse the fiery anger with this program. It details a simple process that will help your staff deal with angry customers and turn unpleasant encounters into positive interactions. This program will show your employees, how to: perfect listening skills, create a customer service rescue and diffuse emotions of unhappy customers.

This program includes all you need to deliver the training. Trainer's package includes Leader's Guide and Participant Materials. To preview, click the FREE Video Preview. Quantity discounts available.

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