In dealing with angry customers, the temptation to answer back and lash out is strong. But to do so is only fatal to your business. These customers, hard to handle they may be, can make or break your business! If they are not treated with care, they can hang up, storm out and take their business elsewhere, or worse yet, advise others to do the same. Never let that happen, and this program can help you ensure just that.
This program includes all you need to deliver the training. Trainer's package includes Leader's Guide and Participant Materials. To preview, click the FREE Video Preview. Quantity discounts available.
We also provide facilitation and consulting services. For more information, please visit our Services page.