Criticism is a double-edged sword; done irresponsibly, it can destroy, but delivered constructively, it can be a tool for improvement. Have your staff master three firm yet delicate techniques in giving and receiving criticism--communicate, clarify, and commit. By following these three, criticism becomes a productive, positive means for changing behavior and gaining results.
This program includes all you need to deliver the training. Trainer's package includes Leader's Guide and Participant Materials. To preview, click the FREE Video Preview. Quantity discounts available.
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