Working with so-called difficult employees can be one of a manager's biggest headaches. People oftentimes come across as difficult because they handle conflict differently than we do. In fact, others' approaches to conflict can often seem counterproductive, confusing, or even bizarre. This course provides managers with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see. Through DiSC®, managers learn their style of handling conflict and understand how that style might differ from their employees' methods. They also take time to recognize how quickly employees' fears can disengage them from a team or project. Participants learn how and why different people become threatened and discover skills for relating more effectively with people of all styles.

OBJECTIVES:

This program is designed to help participants:

• Understand the impact that their conflict style has on other people
• Recognize how their employees handle conflict differently than they do
• Use DiSC® to recognize the fears and goals of their employees
• Identify and reduce the opposition and resistance of their employees
• Explore ways to improve their communication interacting with each style

The DiSC® Profile will be administered in the class. Attendees will discover the four styles of behavior and explore the general preferences of their style. Each attendee will learn about their behavior when they are in conflict with others. They will also learn how to address goals and fears to gain commitment. The participants will also learn how to adapt your communication to different styles.

We provide a fun and motivating approach for your employees through our team approach to learning, the customization we provide for you, individual exercises and small group activities.

This program is presented in a full-day session.

CALL TRAINING SOLUTIONS, INC. FOR PRICING INFORMATION AND OTHER DETAILS.