TRAINING SOLUTIONS, Inc. is represented by a highly experienced team that will provide you with a broad selection of programs and services to exceed your expectations and provide you with high quality customer service. Our services include "people skills" classroom facilitation, executive coaching, human resources generalist services, program design, program management, focus group facilitation, workforce consulting, program evaluation, recruiting, and strategic planning facilitation.

Profile of Team Members
Steve Arneson Susan Baker Marshall Brown Freddi Donner Sal Ferraro	Allison Johnson Laura Martin Beth Moore Melanie Ott Robyn Rickenbach

Steve Arneson, Ph.D.

Steve was recently named one of the Top 100 thought leaders in leadership and one of the Top 25 leadership coaches by Leadership Excellence magazine. Steve provides executive talent management, coaching and leadership development solutions to corporations and nonprofit organizations. He has been a senior executive coach for 15 years and is accredited by the International Coaching Federation. Through the power of coaching, Steve believes that leaders uncover hidden strengths and areas for improvement that can make a huge difference in their lives and the lives of those around them. He, in essence, believes that coaching enables the gift of self-discovery, insight and change.

Steve coaches leaders with a bias toward actionable results, partnering with the client to identify strengths and opportunities, then crafting and executing a plan to move the leader to a higher level of performance. Steve was most recently SVP, Executive Talent Management and Development for Capital One. Prior to Capital One, Steve served as VP of Organization Effectiveness for America Online and as Vice President of People Development for Time Warner Cable.

Susan Baker

Susan is a skilled recruiter, trainer and project manager. She has a proven record of increasing organizational effectiveness by creative strategic planning and training, as well as the ability to recruit top talent. Susan has worked with companies to assess their human resources challenges and provide powerful solutions for success.

Currently, Susan serves as Base Realignment and Closure (BRAC) project manager for the Commonwealth of Virginia. She also conducts recruiting and training for several local government contracting firms.

Susan currently serves on the Advisory Board for Career and Technical Education for Governor Kaine in Virginia. She also served as a business advisor for President Bush's High Tech Growth Jobs Initiative.

Marshall Brown

Marshall Brown, PCC, is an executive and career coach and a personal brand strategist, certified by the International Coach Federation and Career Coaches Institute. He was the director of the Greater Washington Society of Association Executives' career services center for many years and has been an independent consultant for six years.

Marshall has developed a personalized "no nonsense" approach to getting people at all levels to focus on career direction, performance improvement and becoming a more effective leader. This approach is the foundation for Marshall's unique and highly effective brand of executive and career coaching. Marshall also offers customized improvement programs for employees and member volunteers that fit the unique needs of each client. He is the past board president of the Washington, D.C. Chapters of both the International Coach Federation and the Association of Career Professionals International. He is also an active member and volunteer leader for the American Society of Association Executives and the Center for Association Leadership.

Freddi Donner

Freddi's expertise as a coach and a trainer is focused on increasing effectiveness and performance by decreasing stress. Working with either small groups or individuals, Freddi uses a conversational assessment tool which elicits language patterns that uncover the thinking styles of the individual or group and then guides them through a learning process based on their comfort level. Freddi taps into her years of communication skills (corporate marketing and business development), her certification in Neuro Linguistic Programming, and her coaching certifications (Body Conscious Coaching and Wellness Inventory Coach) to draw out fears, concerns, and unidentified blocks that hold people back from their full potential.

Clients have found Freddi to be "energizing", "clear and effective", "entertaining and inspirational", "really made a difference". Her individual clients come from corporations (Smithsonian, Merrill Lynch, USGS, Sallie Mae, and more) and individual business owners. Her team work experience includes work with financial services firms, technology firms, design firms, and staffing firms.

Sal Ferraro

Sal is a sales and sales management professional who has held various executive positions in both the manufacturing and service sectors. His 25 years of experience includes sales strategy, sales process development, sales process improvement, sales force automation, recruiting, training and coaching. He has had both domestic and international responsibility, and has worked for large as well as small companies. He has extensive experience selling to the highest levels within organizations, and has negotiated many multi-million dollar contracts.

For the last 10 years, Sal was a partner at AGA Marketing and Design, a full-service advertising agency and promotional products company. In addition to general management responsibilities, he was responsible for new business activities for the agency, which had 125 employees, New York and London offices, and revenues in excess of $50 million. Company profitability improved dramatically during his tenure, and ultimately he and his partners sold the business in three separate transactions. Sal played an integral role in the process of selling the company. His clients benefit from his passion about sales and his ability to quickly grasp the nuances of their business. He is an asset to a management team of a small to mid- sized company who is looking to sell or find an equity partner for their business.

Allison Johnson

Allison has an extensive national and international background in human relations and equal opportunity management consulting and training. She has represented the Department of Defense, U.S. State Department and the Department of Army on numerous occasions in meetings and consulting activities. Allison is a former Director of International Affairs for the Department of Defense Equal Opportunity Management Institute. She recently joined the University of Phoenix "on ground" adjunct faculty team and teaches human relations for the Department of Psychology at Northern Virginia Community College, Alexandria Campus.

Allison has worked with organizations such as Monsanto, Cingular, FBI, FDIC, Department of Justice and the National Society of Human Resource Management. She is often asked to speak about success, professionalism and motivation because of her dynamic personality, high-energy training sessions and her "never quit attitude."

Laura Martin

Laura Martin has over 18 years of diverse business, consulting and training experience, working with organizations across the US and Europe. Laura has developed and delivered training for such clients as InAgra (a DuPont company), Pfizer Pharmaceuticals, Johnson and Johnson, Fleet Bank, Dendrite, and Keep America Beautiful. Early in her career, Laura served in retail operations and training for Franklin Covey, consistently achieving Presidents Club status for sales excellence, exceeding revenue and profit forecast by at least 20% all three years.

Laura's high energy, down to earth approach to training makes her classes fun and engaging for all levels of learners. Her design and delivery experience spans topics through the entire performance management process. In addition, she has created and implemented customized programs for sales training, customer service, marketing, team building and strategic planning. Laura also has extensive experience working with community and non-profit boards across the US to form effective teams and create strategic plans.

Beth Moore

Beth's experience includes include management of programs and projects through their life cycle from assessment to evaluation; development of measurement, assessment and survey tools to guide organizational initiatives; design of creative, impactful learning solutions and career paths for employees, managers, leaders and trainers working at all levels of the organization; facilitation of focus groups and training sessions with all audience levels; creation of proposals and tools to measure the quality of responses; and planning and direction of policy, objectives and initiatives for non-profit and corporate organizations.

Beth currently manages programs and initiatives for organizations including the District of Columbia Students Construction Trades Foundation, the Northern Virginia Workforce Investment Board, and Associated Builders and Contractors

Melanie Ott

Melanie is a Certified Success Coach (CSC) through the Success Unlimited Network (an International Coach Federation credentialed program). She is also a certified Senior Professional in Human Resources (SPHR). With over 25 years of progressive human resource, corporate training and coaching experience, Melanie is uniquely qualified to guide teams, workgroups and executives through challenging situations and toward greater success.

Melanie's passion and commitment energizes the coaching process and helps to facilitate positive personal and organizational changes that her clients truly value. She is on the faculty of the George Mason University's Office of Continuing Professional Development and an instructor for the Society of Human Resources Management (SHRM). Melanie was recognized as a 2006 Human Resources Leadership Award winner for exemplary leadership in the HR profession and serves in several volunteer leadership roles throughout the community.

Robyn Rickenbach

Robyn has 20 years of experience in a variety of market sectors and verticals. She has an intense focus on human capital improvement, learning and performance and organizational development. Robyn helps organizations facilitate and develop teams to be high-performing, focused, and aligned with strategic goals. She prides herself on collaborating with clients as a partner, not a provider, to understand and then help execute on individual and organization goals.

Robyn has proven success in executing critical business objectives, making teams successful and facilitating collaborative decision making and planning. She also provides a business coaching process that provides the tools to help define and accomplish business goals and includes a focus on three key elements: attitude development, interpersonal skills and goal setting.